Frequently Asked Question

1. General Questions.
Q: What is your return policy?
A: We accept returns within [2] days of delivery. Items must be unused, in original packaging, and with proof of purchase. See our Return Policy for details.
Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can track it on the carrier’s website or through your account.
Q: Do you ship internationally?
A: Yes! We ship to [list countries]. Shipping costs and delivery times vary—check our Shipping Policy for details.

2. Orders & Payments.
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, MasterCard, Amex), PayPal, Apple Pay, and Google Pay.
Q: Can I change or cancel my order?
A: If your order hasn’t shipped, contact us immediately at [Customer Support Email]. Once shipped, it can’t be cancelled, but you may return it.
Q: Why was my order declined?
A: This could be due to incorrect billing info, insufficient funds, or bank security checks. Contact your bank or try another payment method.

4. Returns & Refunds.
Q: How do I start a return?
A: Visit our Returns Page or email us at with your order number. We’ll provide instructions.
Q: How long do refunds take?
A: Once we receive your return, refunds are processed within [2] business days. It may take 3–10 business days to appear in your account.
Q: Can I exchange an item?
A: Yes! If you’d like a different size/colour, request an exchange via [Returns Email]. Exchanges are subject to availability.

5. Product & Sizing.
Q: Are your products ethically sourced?
A: Yes! We prioritise sustainable and ethical materials. Learn more in our Sustainability Policy.
Q: How do I choose the right size?
A: Check our Size Guide for measurements. If unsure, contact us—we’re happy to help!
Q: Do you offer custom or personalised products?
A: Yes! Select items can be personalised. See product descriptions for details or Contact Us for special requests.

6. Contact.
Email: xtrabargainshop@gmail.com.
Phone: 1 307-529-0005.
Address: 312 W 2nd St, Unit #A1758, Casper, WY 82601.